These Terms and Conditions set out the basis on which Rubbish Clearance Brixton provides rubbish removal and waste collection services to domestic and commercial customers within our service area. By making a booking, accepting a quotation, or allowing our team to carry out any services, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company requesting the services from Rubbish Clearance Brixton.
Services means any rubbish clearance, waste collection, loading, transportation, disposal, recycling, or related work carried out by Rubbish Clearance Brixton.
Waste means any items, materials, rubbish, junk, debris, or similar that the Customer asks us to remove as part of the Services.
Agreement means the contract between the Customer and Rubbish Clearance Brixton incorporating these Terms and Conditions and any written quotation or confirmation provided.
Rubbish Clearance Brixton provides on-demand rubbish clearance and waste collection services, including but not limited to household rubbish removal, bulky item removal, garden waste clearance, light construction waste collection, and commercial waste clearances where agreed. The exact scope of the Services will be confirmed at the time of booking or as set out in our written quotation.
We reserve the right to refuse to remove any Waste that we consider hazardous, unlawful to carry, not safely accessible, or beyond the agreed scope. In such cases, we will inform the Customer and, where possible, offer an alternative solution or revised quotation.
Bookings may be requested by telephone, email, or online enquiry. All bookings are subject to availability and are not confirmed until accepted by us and an appointment time has been agreed.
To provide an accurate quote, we may request details of the type, volume, and location of the Waste, including photographs. Any quotation given prior to our arrival is an estimate only and may be adjusted if the actual Waste or access conditions differ from the description provided at the time of booking.
We will confirm the booking date and approximate arrival window. While we make reasonable efforts to attend within the agreed timeframe, all times are estimates, and we are not liable for delays caused by traffic, weather, access issues, or other circumstances beyond our control.
The Customer is responsible for ensuring safe, reasonable, and lawful access to the property and to the Waste that is to be removed. This includes obtaining any necessary permissions from neighbours, building management, or relevant parties.
The Customer must inform us in advance of any access restrictions, such as limited parking, time-controlled zones, height restrictions, or loading limitations. Where parking charges apply, they will normally be added to the Customer invoice unless otherwise agreed.
If we are unable to carry out the Services because of lack of access, unsafe conditions, or inaccurate information provided by the Customer, we may charge a call-out fee or a reasonable proportion of the quoted price to cover our time and any associated costs.
The Customer must ensure that:
The Waste to be collected is clearly identified and separated from any items that are not to be removed.
No hazardous, restricted, or prohibited materials are included in the Waste unless this has been explicitly agreed in advance and compliant arrangements are in place.
Pets, children, and third parties are kept at a safe distance from the work area while the Services are being carried out.
Any information provided to us regarding the Waste, access, and relevant site conditions is accurate and complete.
Where the Customer is not present at the time of collection, they must ensure that the Waste is accessible and that we have any required entry instructions. In such cases, the Customer authorises us to proceed in their absence and agrees that our assessment of the Waste and corresponding charges will be binding.
Our pricing for waste collection and rubbish clearance is typically based on the volume, weight, type of Waste, and the time and labour required, as well as any extra costs such as congestion charges, parking, or special handling requirements.
Any quotation provided is valid for a limited period, which will be specified at the time of issue. Quotations are given in good faith based on the information provided and may be revised if the actual Waste or conditions differ from what was described.
If, upon arrival, we determine that the job is larger, heavier, or more complex than anticipated, we will inform the Customer and provide an updated price before proceeding. If the Customer chooses not to proceed, we reserve the right to charge a reasonable call-out or attendance fee.
Unless otherwise agreed in writing, payment is due in full on completion of the Services. We accept common payment methods such as cash, debit or credit card, and bank transfer where approved. We do not accept payment by cheque unless previously agreed.
For commercial Customers or regular contracts, we may agree to invoice with a specified payment term. In such cases, payment must be made in accordance with the agreed terms. We reserve the right to charge interest and reasonable recovery costs on overdue invoices in line with applicable legislation.
Title to any Waste passes to us only once we have received full payment. However, the Customer remains responsible for confirming that they have the legal right to dispose of the items as Waste.
The Customer may cancel or reschedule a booking by giving reasonable notice. Cancellations made more than 24 hours before the scheduled arrival time will usually not incur a charge.
For cancellations made within 24 hours of the agreed arrival time, we reserve the right to charge a cancellation fee to cover allocated resources and lost time. Where our team is already en route or on site, a higher charge or full minimum load fee may apply.
If we need to cancel or reschedule due to unforeseen circumstances, we will contact the Customer as soon as reasonably possible to arrange an alternative time. We are not liable for any indirect loss or inconvenience caused by such changes, but any pre-paid amounts for unperformed Services will be refunded or applied to a rescheduled appointment.
Rubbish Clearance Brixton operates in accordance with applicable UK waste legislation and environmental regulations. We are committed to handling, transporting, recycling, and disposing of Waste in a lawful and responsible manner through licensed facilities.
The Customer acknowledges that certain items are subject to special handling or disposal rules, such as electrical equipment, refrigerators, tyres, paints, oils, chemicals, asbestos, and other hazardous substances. These items may incur additional charges or may require separate arrangements. We reserve the right to refuse any Waste that we reasonably believe to be hazardous or non-compliant with regulations.
Once Waste has been collected, we will determine the most appropriate route for disposal or recycling in line with our legal obligations. The Customer agrees that we may choose the facilities and processes used to manage the Waste, provided that they comply with relevant law.
Unless expressly agreed in writing, our Services do not include the removal of hazardous or specialist Waste such as asbestos, clinical or medical waste, biological waste, gas bottles, explosives, or any substances classified as dangerous goods.
If such items are found mixed with other Waste without prior disclosure, we may decline to proceed with the job, isolate the hazardous items, or arrange specialist removal at additional cost. The Customer will be responsible for any extra costs incurred and any liabilities arising from undisclosed hazardous Waste.
We will exercise reasonable care and skill when providing the Services. However, the Customer is responsible for protecting flooring, walls, fixtures, and fittings where necessary. While we take precautions, minor scuffs or marks can occur when removing bulky items; we are not liable for normal wear and tear or pre-existing damage.
Our liability for any proven loss or damage caused by our negligence is limited to the cost of repair or replacement of the affected item, or the total price paid for the Services, whichever is lower. We are not liable for any indirect or consequential loss, including loss of profits, business interruption, or loss of opportunity.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
The Customer must ensure that any items not intended for disposal are clearly separated from the Waste and removed from the clearance area where possible. Our team cannot be held responsible for the accidental removal of items that were not clearly identified as being retained.
Once items have been loaded onto our vehicle and removed from the property, they are treated as Waste and cannot usually be retrieved. It is the Customer s responsibility to check that no personal items, documents, or valuables are left in bags, furniture, cupboards, or containers due for disposal.
We are not responsible for failure to perform or for delays in performing any of our obligations under the Agreement where such failure or delay is due to events outside our reasonable control. This may include adverse weather, traffic disruption, accidents, strikes, equipment breakdown, or restrictions imposed by authorities.
In such circumstances, we will take reasonable steps to minimise the impact and, where necessary, arrange a new appointment time. If the delay continues for a prolonged period, either party may cancel the affected Services, and any pre-paid amounts for unperformed work will be refunded.
If the Customer is dissatisfied with any aspect of our Services, they should contact us as soon as possible, providing details of the issue and any relevant evidence. We will investigate and aim to respond within a reasonable timeframe.
We will work with the Customer in good faith to resolve any disputes. If a resolution cannot be reached, either party may pursue their rights through the appropriate legal channels. These Terms and Conditions do not affect the Customer s statutory rights.
We collect and process personal data only to the extent necessary to provide our Services, manage bookings, process payments, and comply with legal obligations. Personal information may include contact details, service addresses, and payment information.
We will take reasonable steps to keep such data secure and will not sell personal information to third parties. We may share limited data with our employees, contractors, and service providers where necessary to carry out the Services or to meet legal requirements.
We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Agreement. Any material changes will be made available on request and, where appropriate, highlighted to regular Customers.
If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.
These Terms and Conditions, and any Agreement between the Customer and Rubbish Clearance Brixton, are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Read the full service terms and conditions for Rubbish Clearance Brixton, including booking, payments, cancellations, liability, and compliance with UK waste regulations.
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