Read how Rubbish Clearance Brixton collects, uses, stores, and protects customer data in line with GDPR, including your rights and our legal bases for processing.
Get a quoteThis Privacy Policy explains how Rubbish Clearance Brixton collects, uses, stores, and protects personal data relating to our customers. It applies to all Rubbish Clearance Brixton customers and prospective customers in our Brixton service area who contact us, request a quote, make a booking, or use our rubbish clearance and related services.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. We only process personal data in a lawful, fair, and transparent manner and we strive to keep your information accurate, secure, and confidential.
Rubbish Clearance Brixton is a rubbish collection and waste removal service operating in the Brixton area. For the purpose of data protection laws, we are the data controller of the personal data we collect and process about you.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details on our website or through the communication channels you used when booking our services.
We may collect and process the following categories of personal data when you interact with us or use our services:
Identity and contact details, such as your name, address, email address, telephone number, and any other contact information you choose to provide. Service details, such as service address, property access information, details of the waste or items to be collected, preferred service times, and any instructions you give us to carry out the work. Communication records, such as emails, calls, text messages, and any other correspondence between you and Rubbish Clearance Brixton relating to enquiries, quotes, complaints, or general communication. Transaction and payment information, such as payment method, payment confirmations, invoices, and records of services provided and amounts charged. Technical and usage information when you visit our website, such as your IP address, browser type, pages viewed, time and date of visits, and other diagnostic data generated by your device or browser. Marketing preferences, such as whether you have consented to receive marketing communications from us and your responses to any campaigns.
We only collect the personal data that we need in order to provide and improve our services, respond to your requests, and meet our legal obligations.
We collect personal data from you in different ways, including when you contact us by phone, email, contact form, or through any online or offline enquiry form to request information or a quotation for our services. We also collect data when you book a service, confirm a job, or arrange a visit at your property, and when you make a payment or request an invoice or receipt.
We may obtain technical and usage data automatically when you visit our website or use any online platforms we operate, through your browser or device. In some cases, we may receive your information from third parties who are authorised to share it with us, such as partner organisations or comparison platforms you have used to request rubbish clearance services in the Brixton area.
We rely on one or more of the following lawful bases under data protection law to process your personal data:
Performance of a contract: We process your personal data when it is necessary to perform a contract with you or to take steps at your request before entering into a contract, such as providing quotations, confirming bookings, and delivering rubbish clearance services at your property.
Legitimate interests: We may process your data when it is necessary for our legitimate business interests and when your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, keeping our records up to date, and ensuring the security and efficiency of our operations.
Legal obligation: We may process your personal data when it is necessary to comply with legal or regulatory obligations, such as taxation, accounting, waste disposal regulations, and maintaining records required by law.
Consent: In certain limited circumstances, we may rely on your consent to process your data, for example for certain types of marketing communications. When we rely on consent, you have the right to withdraw that consent at any time.
We use your personal data for the following purposes:
To provide rubbish clearance and related services, including processing enquiries and bookings, visiting your property, collecting and disposing of waste, and issuing confirmations, receipts, and invoices. To communicate with you about your enquiries or bookings, including confirming appointments, rescheduling visits, answering questions, and dealing with complaints or feedback. To manage our business operations, including record keeping, administration, reporting, and analysis to improve our services to customers in the Brixton area.
To comply with our legal and regulatory duties, including obligations in relation to waste management, environmental regulations, tax, and accounting. To send you marketing communications about our services where we are permitted to do so by law or where you have given consent, and to respect any preferences you set.
In order to run our business efficiently, we may share your personal data with carefully selected third party service providers who act as data processors on our behalf. These may include payment processing providers who handle payments and refunds, IT and hosting providers who support our website, communication tools, and data storage, and administrative and accounting services who assist with invoicing, bookkeeping, and compliance.
All such processors are required to process your data only in accordance with our instructions, to keep your data secure, and to comply with data protection laws. We do not sell your personal data to third parties.
We may also share your personal data with professional advisers, such as legal or tax advisers, or with regulators, law enforcement bodies, or other authorities where we are required to do so by law or in order to protect our legal rights.
We keep your personal data only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy and to satisfy any legal, regulatory, tax, or accounting requirements.
In general, we retain customer and service records for a period that allows us to deal with queries, disputes, and legal claims that may arise after the service has been completed. Financial and transaction records are kept for the period required by tax and accounting rules. In some cases, we may retain anonymised or aggregated data that no longer identifies you, for statistical or business planning purposes.
When your personal data is no longer required, we will securely delete it or anonymise it so that you can no longer be identified from it.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, regular review of our procedures, and staff awareness of data protection responsibilities.
While no system can be completely secure, we work to ensure that the level of protection we apply to your data is appropriate to the risks and the nature of the personal data we process.
Under data protection laws, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Rubbish Clearance Brixton customers in our service area, subject to certain legal limitations and exemptions.
Right of access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we use it.
Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you have the right to ask us to delete your personal data, for example where it is no longer needed for the purpose it was collected or where you have withdrawn consent and there is no other legal basis for processing.
Right to restrict processing: You may have the right to request that we restrict the way we use your personal data, for example while we are considering a request from you to rectify it.
Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and to object to receiving direct marketing at any time.
Right to data portability: In certain situations, you have the right to receive the personal data you provided to us in a structured, commonly used, and machine readable format, and to request that we transfer it to another organisation where technically feasible.
If you wish to exercise any of these rights, please contact us using our usual contact details. We may need to verify your identity before responding to your request.
If you are unhappy with how we handle your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our practices, in law, or in the services we provide to customers in the Brixton area. Any changes will take effect when the updated policy is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
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